our catering partners


These Terms & Conditions (“these Terms”) form the basis of, apply to and govern the contract between:

(1) “The Client”

(2) The Great Food Company (Berkshire) Ltd, whose details are set out below (“the Company”)

for the supply by the Company to the Client of catering/management/ staffing/resourcing for an event (or events) (“the Work”), as described in the estimate to which these Terms are attached (“the Estimate”). The Company will be entitled to deal with and rely on representations made by any person it reasonably believes to be an officer, employee, agent or sub-contractor of the Client (unless the Company has received specific written directions from the Client to the contrary).


The Company provides the Estimate free of charge to the Client. The Estimate will be given in writing by email (unless the Client specifically requests a hard copy by post). The Estimate includes VAT. The Company’s VAT registration number is set out below. The Company reserves the right to correct any error contained in the Estimate in writing. The Company will correct any such error as soon as reasonably practicable. If the Company identifies an error in the Estimate after it has been accepted by the Client, the Company may terminate its contract with the Client. In the event of such termination, the contract shall be treated as if it had been cancelled by the Client (and the provisions below shall apply accordingly). Unless specifically provided to the contrary, the Estimate is valid for 3 months from the date of issue. The Client acknowledges and agrees that the Company’s final invoice may differ substantially from the Estimate, which is indicative only and not binding on the Company.


The Company offers first tastings at its address as set out below. Such tastings are free of charge for 2 persons where the Estimate exceeds £2000.00 If a second tasting is required or additional persons wish to attend, then charges will be incurred. Such charges will be subject to separate Estimate.

Confirmation of Booking

If the Client wishes to accept the Estimate, it must pay the Company a non-returnable deposit amounting to 50% of the Estimate. The remaining 50% of the Estimate is payable 7days prior to the event. All payments must be made in pounds sterling, by BACS, CHAPS or Telegraphic Transfer, to the Company’s account as set out below. The Company will notify the Client of the deposits required and the dates of payments. If payments are not made by the Client on the dates specified, the Company reserves the right to terminate its contract with the Client and/or charge interest on any unpaid sums which are due.

Our bank details:

The Great Food Company (Berkshire) Ltd


The Client may terminate its contract with the Company at any time after having accepted the Estimate and prior to the event by notifying the Company in writing. In the event of such cancellation, the Client shall be obliged to pay the Company an amount equivalent to the Estimate (less any deposit already paid) if cancellation occurs 30 days or less prior to the event, or 50% of the Estimate if cancellation occurs more than 30 days prior to the event.

If the Company is prevented from performing its obligations in respect of any event for any cause outside of its control, it shall be entitled to terminate its contract with the Client without liability. In these circumstances and if so requested, the Company will endeavour to transfer the booking to another day.


Final numbers attending the event and menu confirmation (including dietary requirements) must be notified to the Company at least 2 weeks prior to the event. If the Client fails to do so, the Company cannot guarantee it will be able to supply sufficient quantities and/or appropriate types of food and/or drink for the event.


If catering requirements change or increase at any time after the Estimate has been issued, the Company will endeavour to accommodate this. However, additional costs will be incurred and the Company reserves the right to increase the Estimate and its final invoice accordingly.

The Company reserves the right to substitute alternative food and drink if the items ordered cannot be obtained. The Company will, where applicable, discuss any such changes in advance with the Client and reserves the right to revise the Estimate. In addition, if the Client requires food or drinks that deviate from that usually supplied by the Company, the Company reserves the right to increase the Estimate accordingly.

Equipment Hire

In addition to the provisions of catering services, The Company will supply equipment (linen, glassware, crockery, cutlery etc) where requested by the Client. The Client will be held responsible for any losses or damages occurring between delivery and collection. Losses and damages will be charged at the current replacement cost.


A finalised invoice will be calculated after an event, to show actual staff hours, drink consumption and returns, equipment breakages or any other costs incurred that differ from the Estimate. These charges will be invoiced within 7 days after the event, and are to be paid within 7 days of invoice.

A surcharge of 2% interest per calendar month on any balance outstanding will be added to all accounts not paid by the due date.

Client Responsibilities

The Client is responsible for providing the following:-

a) Heating, power and water, unless agreed prior to the event, in which case a charge will be incurred and invoiced.

b) Waste disposal, unless agreed prior to an event, in which case disposal charges will be incurred and invoiced.

c) First aid and fire-fighting equipment.

d) A clean safe environment for the Company’s staff and the Client’s guests.

The Client shall be responsible for arranging its own insurance to cover any potential loss due to theft, damage, cancellation or replacement of the event (however caused). Neither the Client nor its guests will bring any food for consumption on to or remove food or drinks from the event venue at any time. The Client will fully recompense the Company for any damage to or theft of the Company’s property or equipment whilst it is in the Client’s care, possession and/or control.

Staff Hours

The Estimate details the hours the Client anticipates requiring the Company’s staff to work. Such staff will therefore leave the event as indicated on the timings sheet. If the Client requires staff to stay for additional hours (and subject always to their availability), please do ask and the Company will endeavour to help. However, the Client acknowledges and agrees that the Company will charge for each additional staff member for every 30 minutes spent at an hourly rate as stated on the Estimate.

If is the Client indicates that it wishes the servers to leave before the event is over, and the Client requires the Company to visit the event venue the day after to clear up, there is a charge of £150.00 (plus VAT) for which the Client is additionally liable.

Allergies and dietary requirements

We would appreciate notification of any special dietary requirements or food allergies 30 days in advance of the event. Whilst every effort will be made to accommodate specific requirements, we are unable to guarantee that food is completely free of the specified ingredients.

Food Safety

The Company follows strict health and safety guidelines, provided by Wokingham Council. Chilled food can only be left out of refrigeration for a maximum of 4 hours. After this time the food will be deemed unsafe and consequently disposed of. Hot food on a buffet can only be kept out (below 75 degrees) for a maximum of 2 hours and will then be deemed unsafe and disposed of. The Company cannot therefore allow food to be left at a venue for the Client to dispose of or for the Client or any guests to remove food from the event venue. If this occurs, the Company will not be liable in any event.


The Client will be responsible for disposing of the rubbish & recycling.

Force Majeure

No liability is accepted for failure of performance due to strike, lock out, accident, act of war, act of God or any other circumstances outside the control of The Company. The Company may terminate this agreement without further liability of any nature upon the return of the deposit.

The Company’s Liability

The Company accepts no responsibility or liability whatsoever for any direct, special or consequential loss or other damages howsoever cause or any liability arising from the provision of the Work except in the case of personal injury or death caused solely by our negligence. In the event that the Company is found liable, its liability shall be limited to the total amount paid to it by the Client in respect of the event the subject of the claim.


The Client must confirm its acceptance of these Terms by signing them below. Once signed, these Terms may only be amended, varied or altered by the Company; and only if the Company gives the Client written notice of any proposed changes, which changes shall take effect no less than 7 days after the date of such notice.



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